At Happy Paws Pet Nanny, we make it easy for you to manage your pet’s care, stay updated, and request services through our Client Portal. Here’s everything you need to know about what to expect when working with us:
Our Client Portal, supported by Time to Pet software, is your go-to tool for managing every aspect of your pet’s care. Whether you need to update their profile, schedule services, or check invoices, it’s all available at your fingertips.
With the Client Portal, you can:
Existing Clients: If you need to request services, manage your pets, or update your information, log in via the Client Portal button. If you encounter any issues accessing your account, email us at care@thehappypawspetnanny.com, and we’ll assist you promptly.
New Clients: If you don’t have an account yet, please visit our Contact Us page to get started. We’ll follow up with an email confirmation and additional steps.
Due to increased demand, our schedule fills up quickly! To guarantee your booking, please submit your request by the Saturday before (or sooner). While we’ll do our best to accommodate last-minute requests, availability cannot be guaranteed after that point. Thank you for your understanding and patience as we work to serve all our clients.
Absolutely! We use 128-bit level encryption, the same security your bank uses, to ensure all communication and data remain secure. Your information is stored on protected servers monitored 24/7, giving you peace of mind that your privacy is safe.
Manage your account on the go with our mobile apps:
Note: You must have an active Client Portal account before using the app. If you need assistance setting up or accessing your account, email us at care@thehappypawspetnanny.com.
We provide walking & sitting services from 5:30am to 10:30pm, seven days a week! Please use the client portal for direct communications/updates to any scheduled walkers/sitters visiting, especially if it is immediate.
Our office hours are Monday – Friday, 9am-5pm and Saturday & Sunday, 10am- 2pm. Holidays we are closed but still monitoring email. We will respond to your submission as soon as possible once business hours are open again!
